This Privacy Policy applies to personal data collected by 1 CHEM TECH SDN. BHD. (Company No.: XXXXXX-X) via this website. For questions or concerns, see Section 10.
1. Introduction
1 CHEM TECH SDN. BHD. ("we", "us", or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with our services.
We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and take reasonable steps to ensure that your personal data is handled responsibly. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal data:
Contact & Identity Data — Name, company name, job title, email address, telephone number, and postal address provided when you submit an inquiry, register for an account, or contact us.
Transaction Data — Details of products you have enquired about, orders placed, and correspondence relating to purchases.
Technical Data — Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and other technology identifiers on the devices you use to access this website.
Usage Data — Information about how you use our website, products, and services, including page views, search queries, and click-through behaviour.
Communication Data — Preferences you set when receiving marketing communications from us.
We do not knowingly collect sensitive personal data (such as health, financial account, or government-issued identification data) through this website.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
To fulfil your requests — Processing product inquiries, preparing quotations, and managing your orders.
To manage our relationship with you — Sending confirmations, invoices, technical documentation (SDS, COA), and support communications.
To improve our website and services — Analysing usage patterns, diagnosing technical problems, and enhancing user experience.
For marketing communications — Sending promotional materials and product updates where you have opted in or where we have a legitimate interest. You may withdraw consent at any time.
To comply with legal obligations — Retaining records as required under Malaysian law, including customs and trade regulations applicable to chemical products.
4. Sharing Your Information
We do not sell your personal data to third parties. We may share your data with:
Service providers — Third parties that perform services on our behalf, such as logistics partners, payment processors, IT service providers, and cloud infrastructure providers (including Cloudflare, Inc.). These parties are contractually obligated to protect your data.
Regulatory and government authorities — Where required by law, court order, or governmental authority, including Customs authorities for export/import documentation.
Professional advisers — Lawyers, auditors, and insurers in the course of professional services they provide to us.
Any third party we engage is required to respect the security of your personal data and to treat it in accordance with the law.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, transactional records and inquiry data are retained for seven (7) years in compliance with Malaysian tax and commercial record-keeping requirements. Website usage data collected via analytics tools is typically retained for no more than twenty-six (26) months.
7. Data Security
We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. These include encrypted data transmission (TLS), access controls, and regular security reviews.
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.
8. Your Rights
Under the Malaysian Personal Data Protection Act 2010 and applicable data protection laws, you have the following rights:
Right of access — You may request a copy of the personal data we hold about you.
Right of correction — You may request correction of incomplete or inaccurate data.
Right to withdraw consent — Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to limit processing — You may request that we restrict the processing of your data in certain circumstances.
To exercise any of these rights, please contact us using the details in Section 10. We will respond within thirty (30) days.
9. Third-Party Links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control those third-party websites and are not responsible for their privacy statements.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:
1 CHEM TECH SDN. BHD. Email: privacy@1chemtech.com.my Telephone: +60 3-XXXX XXXX Postal address: [Registered Office Address], Malaysia
We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date shown below. We encourage you to review this Policy periodically.